Emotional Intelligence

Frequently Asked Questions

Course overview

Duration: 1 day (6.5 hours)

Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed.  

Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ.  Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation.

Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others.

This one day course will help participants improve their understanding and skill in these areas.

Objectives 

By the end of the course you will be able to:

• Identify the aspects of your role where emotions are important
• Recognise the four key elements of Emotional Intelligence
• Use a range of skills to build and maintain key relationships
• Develop an emotionally intelligent ‘culture’ in your part of the organisation
• Create a personal action plan to continue to enhance and monitor your Emotional Intelligence

Content

Emotional Intelligence (EI) 

• What is Emotional Intelligence?
• Where does it sit in the “whole person model”
• IQ, Personality Traits, Skills and Knowledge and EI
• Dispelling the myths and legends about EI

The RUUM Model of EI

• Recognising emotions in self and others
• Using emotions
• Understanding emotions
• Managing emotions

Developing Skills in each of the 4 areas of EI  

• Short and long-term strategies to develop EI
• Developing compensating strategies where needed
• Practical application of EI
• Leveraging EI strengths

Practice using RUUM Model

• Case studies and scenarios
• Video analysis
• Examples in the public eye we can all relate to

Incorporating EI into your day to day role

• Practical steps
• Peer coaching
• Action planning

Optional Follow-up

• After completing this course, you have an opportunity to complete a psychometric to understand more about emotional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion. It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed. This can be very powerful in building EI into your people and your organisation.

Underscore Group delivers practical, instructor-led leadership and personal development training that helps people communicate clearly, build confidence, and work more effectively with others. Based in Sussex and supporting organisations across the UK, we specialise in relatable, real-world learning that strengthens capability at every level — from early-career professionals to experienced managers.

Every session is tailored to your organisation’s culture, values and ways of working, ensuring the skills taught transfer directly into day-to-day behaviour. Our leadership and people-skills programmes are trusted by organisations across finance, aviation, healthcare, construction and professional services.

• Trusted by leading UK organisations
• Expert trainers with real business experience
• Small-group sessions (6–8 people)
• Practical, hands-on learning approach
• Virtual & onsite delivery across the UK
• Six months of post-course support

Still have questions about this course?

Click Enquire Now and our team will share full details on content, dates, and pricing — and help you decide if it’s the right fit for you or your organisation.

Public Training Programme

Explore our current selection of public courses, available as convenient and cost-effective virtual sessions.

Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

Full Training Catalogue

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Courses can be tailored to your organisation’s needs, making it easier to upskill teams consistently across different areas. Whether you want to build management capability, strengthen project delivery, or boost everyday software skills, you’ll find relevant options in our catalogue.