
ChatGPT Introduction
Learn how to use ChatGPT effectively, craft better prompts, manage AI limitations, and apply it ethically for research, content creation, and daily workflows.
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Course overview
Duration: 3 hours
This practical half day session looks at how to get the best out of ChatGPT and some of the ways to use it ethically and effectively to build knowledge and information.
Learners will gain a strong foundation in building and deploying queries using ChatGPT, enabling them to apply this knowledge in various professional settings.

Objectives
By the end of the course you will be able to:
- Explain the architecture and functioning of ChatGPT.
- Describe the capabilities of ChatGPT.
- Identify and manage AI hallucinations
- Customise ChatGPT prompts for specific tasks and industries.
- Conduct effective research using ChatGPT
- Develop and implement use cases that can be applied in daily tasks and workflows

Content
Understand Generative AI and LLMs:
- Explain the fundamental principles of generative AI and the workings of large language models like ChatGPT
- Describe the differences between generative AI and traditional AI technologies
Capabilities and Limitations
- Understand the capabilities of ChatGPT
- Understand hallucinations and why they happen
Setting up your ChatGPT preferences
- Custom instructions
- Setting the tone
Writing Prompts
- Setting the scene
- Formulating your prompts
- Structuring queries for optimal information retrieval
Self Critique
- Improving responses
- Techniques to identify and manage hallucinations
- Evaluate the credibility of AI generated information
Self Prompting
- Give ChatGPT information
- Ask ChatGPT to come up with prompts to use
- Using these prompts to create content
Prompt Tips
- Setting length parameters
- Honing answers
- Choosing format
- Copying data to other locations
Ethical Use
- Accuracy – verification of data
- Bias and Sensitivity be mindful of bias on responses and use tool ethically
- Understand other A.I tools available and their differences
Practice Session
- Scenario based learning to support use of ChatGPT
- Brainstorm potential use cases
- Hands-on exercises to develop specific use cases
Frequently Asked Questions
What is ChatGPT and why is it useful to learn?
Who is this course for?
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Do I need coding or technical knowledge to join?
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