About Underscore Group
We help organisations build the capability, confidence, and skills to lead lasting business change through our Change Academy and Training Courses.
About Us
At Underscore Group, we help organisations strengthen both performance and change capability.
The Change Academy gives people the frameworks, mindset, and confidence to lead transformation, while our Corporate Training Courses build the practical skills that make it possible.
We deliver learning that connects strategy to action - helping teams collaborate, adapt, and achieve measurable results.
The Story of Underscore
Founded in 2016 by Jason West and Joe Ales, Underscore was built on real-world experience leading 70+ major business change programmes across HR, Finance, Procurement, and Operations.
After years of transformation work, they saw one simple truth: lasting change depends on people with the skills and confidence to deliver it.
That’s why Underscore was created — to help organisations build their own capability to lead change from within.
Today, the Change Academy and Training Services work together to help organisations across the UK build stronger teams, better leaders, and more adaptable cultures.
What Makes Us Different?
You’ve probably seen it before, consultants who charge a premium, deliver an impressive slide deck, then leave. You’re left to figure out how to make it a reality on your own. We’re here to change that.
From day one, we focus on helping your people build the skills, confidence, and practical know-how to make business change happen. Whether you need leadership development, business change expertise, or technical and digital skills, we’ll help your teams take ownership and embed change that lasts.
And we’re here for the long haul. Every training course includes 6 months of post-course support to help embed your learning. The Change Academy gives you access to an online community of change experts, tools, and resources to stay on track.
OUR MISSION
To help organisations like yours build teams with the capability and confidence to lead and sustain business change.
Meet the Team
Experienced in learning, leadership, change, and creative design, our team helps turn insight into action and ideas into lasting results.
Jason West
Programme Director, Instructor
Jason is the Co-Founder of Underscore Group and a Programme Director who has led multi-year, global transformation programmes in HR, Finance, Procurement and Business Operations.
Joe Ales
Programme Director, Instructor
Joe is the Co-Founder of Underscore Group and an award-winning, business transformation leader known for delivering sustainable change through the integration of people, process and technology.
Susan Howard
Technical Training Lead, Facilitator
Susan heads up Training Services at Underscore. She has deep expertise in technical training covering data analytics, project and risk management, systems roll outs, and office applications and is passionate about passing on her knowledge to others.
Emma-Jane Haigh
Executive Coach, Facilitator
Emma-Jane is an executive coach and leadership development specialist who works with both individuals and teams. She helps leaders develop a transformation mindset, equipping them with the ability to diagnose problems, design solutions, and confidently lead change.
Carla Scott
Technical Trainer, Facilitator
Carla is part of our IT training team and specialises in Excel, Power BI and other MS Office Applications. She has come from an IT support and Account Management background and has worked on several large business critical systems roll outs.
Tom Vanhinsbergh
Digital Learning Guru
Tom leads Underscore’s digital learning, shaping the Change Academy with creative design and engaging content. He supports our trainers with materials that make complex ideas stick, while also lending his skills to brand, marketing, and the website. If it needs to look sharp and work smoothly, Tom’s probably behind it.
Matt Gore
Videographer, Producer
Matt is our resident photographer, videographer and photo-journalist. He’s responsible for making Joe and Jason look vaguely presentable and articulate on camera. A feat to test the patience of a saint!
