Turning Conflict into Collaboration
Build the skills to resolve disagreements constructively, reduce tension, and turn conflict into productive working relationships.
In this course, you will learn how to:
- Recognise early signs of conflict and intervene confidently
- Choose and apply the right conflict-handling approach
- Use influencing skills to de-escalate tension and build agreement
- Communicate assertively without escalating emotion
- Understand different behavioural styles and triggers
- Use practical techniques to resolve disagreements constructively
Who is this course for?
Managers, team leaders, project leads, HR professionals and anyone who needs to navigate disagreements, build collaboration, or manage interpersonal tension at work.
Enquire nowFrequently Asked Questions
Why is conflict management an important workplace skill?
What skills will I develop in the Turning Conflict into Collaboration course?
Who should attend this conflict management training?
What types of workplace conflict does the course cover?
Is this training practical or mainly theory-based?
How is the course delivered?
Course Outline
Course overview
Duration: 1 day (6.5 hours)
Conflict and differences of opinion are inevitable in the today’s fast-moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship.
This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis.
Objectives
By the end of the course you will be able to:
- Utilise influencing skills to pre-empt and defuse conflict
- Resolve conflict by choosing the right approach
- Recognise the impact of non-verbal communication in managing conflict
- Use language skills necessary to get you message across in the ‘right’ way
- Present your case in a reasonable and responsible manner
- Identify behaviours that can help or hinder interactions with others
- Apply different techniques for managing conflict positively and for dealing with aggression
Content
Developing Influence
- Networking
- Sources of influence
- Influencing techniques
Effective Behaviour
- Choosing the right approach
- Techniques to pre-empt or defuse conflict
- Behavioural styles and their impact on working relationships
- Triggers to aggressive behaviour
- Managing conflict flash points
- Dealing with different behaviour types
Developing Skills
- Communication skills in conflict situations
- Using the right language
- Verbal and non verbal communications
- Managing our body language
- Your conflict management style analysis
- Thomas Killman Conflict Handling Instrument
- Working in groups
- Practical exercises and case studies
- The language of mediation
- Transactional Analysis
Practical
- Practical exercises
- Case studies
- Personal action planning
Why Choose Underscore for Conflict Management Training?
Underscore Group delivers practical, instructor-led leadership and personal development training that helps people communicate clearly, build confidence, and work more effectively with others. Based in Sussex and supporting organisations across the UK, we specialise in relatable, real-world learning that strengthens capability at every level — from early-career professionals to experienced managers.
Every session is tailored to your organisation’s culture, values and ways of working, ensuring the skills taught transfer directly into day-to-day behaviour. Our leadership and people-skills programmes are trusted by organisations across finance, aviation, healthcare, construction and professional services.
- Trusted by leading UK organisations
- Expert trainers with real business experience
- Small-group sessions (6–8 people)
- Practical, hands-on learning approach
- Virtual & onsite delivery across the UK
- Six months of post-course support
Get in Touch
Still have questions about this course?
Click Enquire Now and our team will share full details on content, dates, and pricing — and help you decide if it’s the right fit for you or your organisation.
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