Intercultural Management

Frequently Asked Questions

Course overview

Duration: 1 day (6.5 hours)

This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.

Objectives 

By the end of the course you will be able to:

• Understand what makes us different from people from other cultures
• Appreciate why we form impressions of other cultures
• Use strategies to communicate effectively with those from different cultural backgrounds
• Build trust with those we work with from a different cultural background

Content

Intercultural Challenges

• What challenges do you face with dealing with people from different cultures?
• Why do these challenges exist?

Understanding Culture 

• What is culture?
• Trompenaars’ Model of Culture – what determines our understanding of different cultures

Cultural theories 

• Hall and Hall:
  • Three Systems of Time
  • The Importance of Context – Data vs Dialogue
• Hofstede – 6 Cultural Dimensions
• Trompenaars – 7 Cultural Dimensions
• Chart your intercultural business relationships against these dimensions

Strategies and Intercultural Management

• Trompenaar’s 3 step approach – Recognise, Respect, Reconcile
• How to foster and maintain trust
• Effective intercultural communication strategies

Underscore Group delivers practical, instructor-led leadership and personal development training that helps people communicate clearly, build confidence, and work more effectively with others. Based in Sussex and supporting organisations across the UK, we specialise in relatable, real-world learning that strengthens capability at every level — from early-career professionals to experienced managers.

Every session is tailored to your organisation’s culture, values and ways of working, ensuring the skills taught transfer directly into day-to-day behaviour. Our leadership and people-skills programmes are trusted by organisations across finance, aviation, healthcare, construction and professional services.

• Trusted by leading UK organisations
• Expert trainers with real business experience
• Small-group sessions (6–8 people)
• Practical, hands-on learning approach
• Virtual & onsite delivery across the UK
• Six months of post-course support

Still have questions about this course?

Click Enquire Now and our team will share full details on content, dates, and pricing — and help you decide if it’s the right fit for you or your organisation.

Public Training Programme

Explore our current selection of public courses, available as convenient and cost-effective virtual sessions.

Engage with expert instructors and a diverse peer group in an interactive, online learning environment.

Ideal for those valuing flexibility and affordability, our public courses are ideal where you only have small numbers requiring training and offer training from the comfort of your home or office.

Full Training Catalogue

We deliver a wide range of training across Leadership, Personal Development, Project Management, and IT applications. Many organisations choose us because they can source both technical and people-focused training from one trusted provider.

Courses can be tailored to your organisation’s needs, making it easier to upskill teams consistently across different areas. Whether you want to build management capability, strengthen project delivery, or boost everyday software skills, you’ll find relevant options in our catalogue.